.Who we're looking forZendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home!We are looking for a hands-on, techno-functional Business Systems Analyst (BSA) that thrives in a multi-project, fast-paced, and lively environment. Lead the strategy of our IT Legal Applications team, while partnering closely with our Legal organization.In this role, you will strive to scale our systems, while focusing on globally consistent and automated solutions to increase efficiency. Work with IT and Legal leadership to develop and maintain our long-term roadmap to ensure scalable and innovative solutions. Our team has a passion for Legal systems and is excited for a new leader!What you'll be doing- Partner closely with the Legal organization to understand needs, devise solutions and develop a roadmap for execution- Work with delivery, architecture, PMO, and business teams to turn short and long term business needs into high quality, scalable, & secure systems to facilitate Zendesk's rapid growth- Regularly evaluate existing best of breed tool stack for functional fit, focusing on partner experience, company technology philosophy, and scalabilityWhat you bring to the roleBasic Qualifications:- 4+ years of relevant SaaS industry or consulting experience- Proven ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement- Self-driven and able to drive action independently with little to no direction- Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and the ability to manage relationships with external parties- Solid understanding of IT and Legal business processes (contract lifecycle management and software development lifecycle)Preferred Qualifications:- Detailed Project Management and Change Management experience- Passionate about process optimization and system implementationsLI-BR1**About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace
