**JOB DESCRIPTION****Position Title**: SENIOR Change Manager****Division**: CIB****Area**: Tribu Batch****Location**: Querétaro**Santander CIB is seeking a SENIOR Change Manager for our offices in Queretaro, Mexico.**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY***Santander Digital Services is our technology and operations team, focused on aligning technology with business needs. We believe in bringing value not only to users, but also fostering individual creativity. Our team of over 2,000 operates across 7 countries, developing and implementing financial solutions utilizing cutting-edge technologies like Blockchain, Big Data, and Angular, across on-premise and cloud platforms.Santander is committed to equal opportunities regardless of gender identity, culture, or disability. Our mission is to foster prosperity for all.**WHAT YOU WILL BE DOING***As a dynamic Change Manager, you'll oversee Change Management processes and workflow, as well as support the implementation of various technologies across PRE and PRO environments. Your responsibilities will include:- SW and Infrastructure Change Management in PRE and PRO environments- Coordinating Technical and Development Teams- Ensuring adherence to the Implementation Methodology established at SCIB- Developing documentation to support team work and evolution- Experience in incident resolution and log review**EXPERIENCE***Minimum 3 years of relevant experience.**EDUCATION**A degree in Computer Science is desirable.**SKILLS***- Experience in customer interaction and managing conference calls- Strong communication skills and initiative- Knowledge of ITIL- Experience with Office 365- Analytical and problem-solving skills- Collaboration and teamwork abilities- Adaptability and willingness to learn- Basic knowledge of ServiceNow, PowerBI, Confluence, Sharepoint, Urbancode, Shellscript, Banksphere, HOST, and medium level knowledge of UNIX**LANGUAGES***English proficiency at C1 level or higher is required.**Salary**: From $45,000.00 per monthApplication Question(s):- Do you have:- Basic level knowledge in ServiceNow, PowerBI, Confluence, Sharepoint, Urbancode, Shellscript, Banksphere, and HOST?- ¿Cuáles son tus expectativas salariales y dónde te encuentras ubicado? (Este puesto ofrece un modelo de trabajo híbrido basado en nuestra oficina de Santander en Querétaro (negociable ir 1-3 veces por semana),nomina 100% santander)**Experience**:- ITIL notions: 3 years (preferred)- Unix: 3 years (preferred)**Language**:- English (preferred)
