Description: At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers.
We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.Mercer Operations & Technology is seeking candidates for the following position based in Mexico City (hybrid, with three days a week in the office):Senior Client Account Consultant – Voluntary BenefitsWhat can you expect?The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicingThe CAC functions as the central point of communication in the department, acting as a liaison between various departments and functional areasYou will consult with the Client Executive/Program Manager on day-to-day client needs and to complete projectsYou will proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needsThe CAC applies project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvementWhat is in it for you?The opportunity to be a part of the world's leading professional services firm in risk, strategy, and people,in a fast-growing, innovative environmentBe part of a multinational team and engage across Mercer businesses to understand and deliver the whole firmWorld-class training opportunities for personal and career developmentA company with a strong brand, with experience developing solutions for today's and tomorrow's toughest challengesA dynamic, collaborative and inclusive culture, where diversity is embraced and where you are celebrated and appreciated for who you areWe will count on you to:Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the clientMonitor all projects to make sure they are on track and to ensure commitments are keptImplement marketing plan for the communication of the client's program to its employeesMentor and provide feedback internally to other team membersEvaluate current processes and determine new solutions and process improvements to create an exceptional employee experienceManage escalated participant issues in partnership with the Client Service Analyst to identify any trends or process improvement needsWhat you need to have: Bilingual - must have solid English communication skills, both spoken and writtenProven project management skills or benefits administration experience, with the ability to build strong relationshipsProfessional demeanor with strong organizational skills, and self-motivated with the ability to handle multiple client projects and meet defined timelinesResults-oriented with the demonstrated ability to follow through on client issues to resolutionWhat makes you stand out:Bachelor's degreeAbility to manage multiple projects simultaneouslyExcellent analytical skillsExperience working with large complex organizationsPrior benefit administration experiencePlease submit resume/CV in English.Mercer
