**About this opportunity**:
We are now looking for a **Senior Cloud Support Engineer** to join our phenomenal team at BNEW SDU Support organization in Queretaro..
If you are a skilled professional interested in working with F2 global customer support for the Cloud product area, service minded with good technical skills as well as soft skills to be able to collaborate and negotiate with multiple stakeholders, accountable, self-driven and always keep the customer's interest in mind, then you are the perfect match to be part of the #teamericsson!
**What you will do**:
- Handle and drive CSR (Customer Service Requests) resolution from global customers
- Perform remote and sporadical on-site troubleshooting in real customer networks and labs
- Participate in emergency support handling
- Dialog frequently with our interfaces in the region, end customer and further support levels
**You will bring (essentially)**:
- Bachelor's degree
- English proficiency and Spanish is a plus
- Experience and competence working with the **Cloud** solution (specifically CEE, HDS)
- Knowledge in **Openstack & Components** (Nova, Neutron, Horizon, Fuel etc/ CMHA (Continuous Monitoring - High Availability) / CPU Pinning / NUMA
- Knowledge in Networking and Routing protocols (CCNA, CCNP, Cisco, VRRP, HSRP, BGP, OSPF, Static routing, BFD)
- Linux knowledge
- Storage network - ScaleIO and Object Storage (Glance and Cinder)
- Proven customer support experience, Availability for on-call schedule, -Knowledge of CSR and TR handling processes.
- Knowledge of Troubleshooting and Fault Isolation
**It would be a plus if you have**:
- Background in these specific technologies (i.e., Virtualization - RedHat Openstak, AWS, VMWare )
- Scripting knowledge: Python, Java, YAML
- Docker and Kubernetes (RedHat OpenShift, Docker, Ericsson Cloud Container Distribution - ECCD)
**Why join Ericsson?
**:
At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and creativity to push the boundaries of what´s possible.
To build never seen before solutions to some of the world's toughest problems.
You´ll be challenged, but you won't be alone.
You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?
**:
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.