.ABOUT USSAP Fioneer builds software and platforms that enable banks, insurance companies, and challengers to run, transform, and grow – cost-efficiently and at scale and speed.Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.As a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, SAP Fioneer's pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!YOUR ROLEResponsible for the successful delivery of IT solutions that address specific business needs for financial services clients. Responsibilities include project management, quality control, client communication, risk management, budget management, schedule planning, resource management, and process improvement. They ensure that projects are completed on time, on budget, and to high-quality standards, while maintaining customer satisfaction through effective collaboration with multiple teams.YOUR RESPONSIBILITIESAlign and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer.Work closely with customers in issue and problem resolution, root cause analysis, and troubleshooting.Support customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.Provide customer guidance and training.Ensure customer satisfaction and support service continuous improvements.YOUR PROFILEStrong problem-solving and critical situation handling skills.Experience in the financial services environment, ideally with SAP solutions is a plus.Expert knowledge in application or technical components.Good communication skills in English.Previous experience in support organizations and ticket management.Experience with customer and stakeholder management.SkillsProblem Solving - Ability to define & assess a problem, determine the cause, identify, prioritize, and select alternatives/action plans for a solution and drive the resolution