**Role Responsibilities**
**MSP tasks**
- Create and maintain user accounts.
- Modify permissions and access control lists.
- Perform routine management of backup and recovery services; file and disk management; and virus protection.
- Maintain consistent operation of multi-user systems, including coordination with network, SCADA and system engineers, field technicians, project managers, end users, and customer and IT management.
- Interact with our portfolio of remote networks and systems to perform various functions such as installations, upgrade/patch, monitoring, problem resolution, and configuration management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.
- Perform design, implementation, and administration activities for complex power generation computing environments on systems (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco), communications (ISP services), storage (SQL, historian), substation hardware (SEL), and power (UPS, PDU).
- Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvements.
**MSSP tasks**
- Execute vulnerability assessments using vulnerability scanning software.
- Execute mitigation plans for vulnerabilities.
- Review security, antivirus, traffic, and event logs.
- Adhere to cybersecurity and information security procedures, guidelines, and policies.
- Edit Access Control Lists and security policies.
**Consulting tasks**
- Evaluate vendor products, services, and suggestions
- Perform hardware and software upgrades.
**Other**
- Report project status for all recurring and non-recurring efforts as required.
- Attend staff and client meetings as required.
- Availability for 24-hour on-call duty to meet customer requirements
- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours
- Develop and document technical processes and procedures as needed.
- Ensure that required tasks are completed or directed to others as necessary.
- Effective written and oral communication at all organizational levels, including engineers, c-level, end-users, and external customers.
- Analyze known and ad-hoc requirements to determine efficient schedule, workflow, and process to complete.
- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies.
- Execute SOPs
**Experience**
- Experience in NERC CIP-regulated environments is preferred
- Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001) is required
- SOC, NOC, or other operation center experience
- Work experience in at least one of the following areas:
- SCADA and SCADA historian design, deployment, or maintenance
- Power generation, especially renewable energy.
**Required Qualifications**
- Technical Degree or minimum 3+ years of relevant IT/OT professional experience
- Direct or indirect end-user service experience and/or experience providing remote support
- Ability to read electrical, network, infrastructure, and cabling drawings
- All applicants must have prior professional IT/OT systems management experience and knowledge in at least half the following fields:
- Server hardware and OS management
- Networking and infrastructure design, implementation, and management
- Cybersecurity, including Next-Generation Firewall configuration and management
- Remote infrastructure and network support
- Data storage and recovery
- Work experience in at least one of the following focus areas:
- Tier 2 or Tier 3 IT or OT help desk support
- IT infrastructure design or support
- Computer network design or support
- Host hardening or security monitoring (Cybersecurity)
**Required Skills**:
- Ethical, responsible, and reliable
- Self-motivated
- Desire to learn and share newly acquired knowledge with colleagues
- Remain cool under pressure in a fast-changing environment
- Navigate business and technical challenges with ease
- Effective oral and written communication with peers, external customers, and direct supervisors
- Exceptional organizational skills required
- Strong team collaborator
- Independently make decisions and solve problems
- Accurately remember and clearly communicate detailed technical information
- Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills
- Valid driver's license required.
**Preferred Skills**
- NGFW, especially Palo Alto, configuration, maintenance, and administration
- Microsoft Windows Server support
- Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers.
Tipo de puesto: Ti