Senior Credit And Collection Collector

What will you enjoy doing (duties/tasks)
· Dunning & Collections Management for all levels of portfolio complexity.
· Communicate with customer, both verbally and written, to ensure timely collections of company receivables.
· Make recommendations for account hold/blocks based on credit status, account balance and customer's payment habit.
· Work with customers, sales, and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes.
· Design root cause analysis on major issues and incidents.
· Lead improvement projects derived from incidents roots cause analysis and escalations.
· Execute account reconciliation.
· Execute and document internal controls in support of audit team.
· May act as SPOC for ICS, DIB, IT, Processes and any other cross team critical assignments and projects.
· Support performance and process reviews, for internal and external customers by providing root cause analyses and preventive action plan.


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