Position: Senior CRM Customer Experience Analyst Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. The Senior CRM Functional Analyst - Web, ECS IT (Digital Customer Experience) is responsible for demonstrating & providing leadership skills to help shape strategy, architecture, design, and implementation of scalable IT CX/ CRM solutions across the ECS organization. This individual will be responsible for combining consulting, CRM Solutions, and Platforms expertise and R&D knowledge to transform the way IT is applied in process touchpoints with our customers. What You'll Be Doing: High degree of knowledge aptitude over a wide scope of CRM/ ERP architecture, data analysis, and data model design to provide direction and mentorship to team. Responsible for overall functional solution and integration design with other applications. Provide thought-leadership and architectural guidance/reviews on strategic project implementations. Represent R&D for strategic/transformational initiatives. Evaluate different CRM/ Cloud/ Content tools to fit business needs. Drive and lead end-to-end solutions of CX/ CRM platform implementation and roll-outs. Build CRM POCs and solutions. Acting as an expert who influences cost-effectiveness, innovation, and simplicity in design. Investigating tasks and providing estimates on hours, schedules, and deadlines. Act as independent scrum master for his/ her deliverables. Take part in defining and adopting best practices in design and implementations. Ensuring projects are delivered on time and budget by holding contributors accountable for delivering on project milestones and deliverables. Focus on helping people make informed business decisions by making accurate, current, and relevant information available to them when they need it. Reviews, identifies areas for improvement and makes recommendations to leadership. What We Are Looking For: 8 years of IT Experience Experience in Web Solutions end-to-end implementations, with tools such as (Salesforce Cloud, Adobe Experience, and similar). Experience in Customer experience modules, Sales, Service, Partner communities, experience cloud, user management, marketing, and chatbots. Advanced English Skills, oral and written. Advanced Knowledge in providing Cloud-based solutions. Experience of Master Data management (MDM) The Skills That Will Help You Succeed Even More: (preferred) Experience working with Manufacturing/ distribution industries. Salesforce Cloud Adobe Experience Work Arrangement: • Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What's In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Growth Opportunities, and more LI-FS1 LI-Remote Annual Hiring Range/Hourly Rate: $63,250.00 - $70,833.33 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: MX-Mexico (Remote Employees) CST/CDT Time Type: Full time Job Category: Information Technology EEO Statement: Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
