Senior Customer Advocate

WHAT IS YOUR ROLEWHAT WILL YOU DO- Answer client queries with enthusiasm, courtesy, and an open mind via Emai,chat and phone- Provide excellent customer service in a timely manner- Comfortably to work providing customers information regarding products- Support associates with their general queries and needs**Requirements**:YOU HAVE- At least a bachelor's degree in any field you're passionate about!- 50-60 words per minute typing speed- Excellent verbal and written communication skills- Strong and effective phone contact handling skills- Ability to accept feedback gracefully and with an open mind- Advanced understanding of common Customer Experience best practices- An ability to understand and communicate complex ideas to customers, both verbally and in written form- Customer orientation and ability to adapt/respond to different types of characters- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools**Benefits**All law benefitsMental health supportLife insuranceCareer path program12 PTOs a year