.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Sr. Customer Advocate, you will be responsible for tasks including, but not limited to responding to customer inquiries and providing solutions to any issues customers are experiencing. You will also be expected to work closely with the operations staff/ managers for scheduling service visits and dispatching service technicians to customer sites for maintenance and repairs.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DOAnswer incoming customer calls regarding product issues, service questions, and general client concerns.Maintain a high level of professionalism with clients and establish a positive rapport with every caller.Update customer information in the customer service database (Zendesk) during and after each call.Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers.WHAT WE'LL LIKE ABOUT YOUYOU ARE…Curious and authentic, just like us! #beboldrAn analytical and critical thinker, with an eye for even the most minute of details.Passionate about client satisfaction.Exceptional written and verbal communication skills (English).Ability to multitask.Ability to effectively prioritize workload.A team player, as well as the ability to work independently.Well organized.YOU HAVE…1-2 years of customer service preferred.Efficient knowledge of MS Office.Must be available to work occasional nights, holidays, and weekends.Must have the ability to use and manage customer service ticketing system/software (Zendesk).Aptitude to quickly learn and navigate new technology, systems, and applications.The ability to accept feedback gracefully and with an open mind.Intermediate understanding of common Customer Experience best practices.Customer orientation and ability to adapt/respond to different types of characters