Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Sr. Customer Advocate, you will be responsible for tasks including, but not limited to responding to customer inquiries and providing solutions to any issues customers are experiencing. You will also be expected to work closely with the operations staff/managers for scheduling service visits and dispatching service technicians to customer sites for maintenance and repairs.WHAT WILL YOU DOAnswer incoming customer calls regarding product issues, service questions, and general client concernsMaintain a high level of professionalism with clients and work to establish a positive rapport with every callerUpdate customer information in the customer service database (Zendesk) during and after each callWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customersWHAT WE'LL LIKE ABOUT YOUCurious and authentic, just like us! #beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionExceptional written and verbal communication skills (English)Ability to multitaskAbility to effectively prioritize workloadAbility to work as part of a team, as well as independentlyWell organized1-2 years of customer service experience preferredEfficient knowledge of MS OfficeMust be available to work occasional nights, holidays, and weekendsAbility to use and manage customer service ticketing system/software (Zendesk)Aptitude to quickly learn and navigate new technology, systems, and applicationsThe ability to accept feedback gracefully and with an open mindIntermediate understanding of common Customer Experience best practicesCustomer orientation and ability to adapt/respond to different types of charactersBENEFITSLaw BenefitsPrivate Health InsurancePaid Time OffTrainingLife insuranceMental Health Support#J-18808-Ljbffr