.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.Jnj.Com/.Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.We are searching for the best talent for SENIOR CUSTOMER QUALITY ENGINEER to be in Juarez, Chih., in Plant Independencia.Purpose:To provide support to customer complaint investigation and analysis process for the Ethicon Franchise.You will be responsible for:Providing specific technical expertise to support product and process improvements. Providing technical input to project teams, such as R&D, CAPA, and coordinating protocols, Engineering studies and/or pilot processes as required.Assisting with implementation of applications for quality systems. Owner for key operational metrics for their particular product families.Ensuring that the NPD process with reference to the complaint analysis is transferred in a timely manner as it relates to the creation of ACs, investigation plans, and the execution of the protocol.Reviewing and approving AC and investigation plan change requests for their assigned franchise. Ongoing interaction with the CAPA franchise for the product families assigned.Having knowledge of all quality related aspects pertaining to complaints for the assigned franchise (CAPAs, NCRs, etc.).Participating in the Rapid Respond teams for product families assigned. Assisting in training engineers and technicians to complaint investigation process.Assisting with implementation of Ethicon Franchise applications for quality systems.Following all company safety policies and other safety precautions within the work area Compliance with safety policies and procedures.Following J&J and Ethicon Franchise Records Management Policies for Convenience Information.Managing Records Retention Schedules, Training and Education, Document Hold Notices.Conducting Records Cleanout, Inactive Records and Information Management, Vital Records, and third-party vendor if applicable.Following and administering QSR policies and procedures, and ISO Standards.If assigned as department records coordinator, responsibilities per applicable procedures