Responsibilities:Act as the primary point of contact for senior customer representatives on quality-related matters.Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.Communicate findings and trends to senior management and customers, ensuring transparency and alignment.Track and report on the effectiveness of corrective actions and process improvements.Ensure compliance with industry-specific standards (e.G., ISO 9001, IATF 16949) and customer-specific requirements.Lead internal and external audits, ensuring that customer requirements and quality system standards are met.Prepare and oversee customer quality audits and act as a key representative during these engagements.Education: Bachelor's degree in Engineering, Quality Management, or related field (Master's degree preferred).Experience:7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.Proven track record of successfully resolving complex customer quality issues and driving quality improvements.Extensive experience with quality management systems, customer audits, and regulatory compliance.Skills:Advanced knowledge of quality management tools such as Six Sigma, FMEA, 8D, 5-Why, and statistical process control (SPC).Strong leadership, communication, and negotiation skills, with the ability to build strong relationships with customers and internal teams.Proficiency in data analysis, root cause analysis, and quality software systems.Solid understanding of industry standards and regulations (ISO 9001, IATF 16949, or equivalent).Ability to manage multiple projects and prioritize work in a fast-paced environment.Certifications:Certified Quality Engineer (CQE), Six Sigma Green Belt, or other relevant quality certifications preferred.#J-18808-Ljbffr