Senior Customer Success Engineer

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incap_ses_# globallogic.com Preserves users states across page requests. Session HTTP
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Vimeo
zoominfo.com This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Session HTTP
PHPSESSID www.globallogic.com Preserves user session state across page requests. Session HTTP
wordpress_google_apps_login www.globallogic.com Used for secure login to the website with a Google account. Session HTTP
The buttons "Share" and "Like" communicate with your social media accounts. This involves sharing some of your data for technical and security reasons. Regardless of the consent, in order to like or to share any content of our website you still need to press relevant buttons.
sentryReplaySession Spotify Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Session HTML
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 25 months HTTP
_ga_# Google Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 25 months HTTP
_gat Google Used by Google Analytics to throttle request rate 0 day HTTP
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 0 day HTTP
_hjSession_# Hotjar Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 0 day HTTP
_hjSessionUser_# Hotjar Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. 1 year HTTP
_hjTLDTest Hotjar Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session HTTP
collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
1.gif Cookiebot Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. Session Pixel
AWSALB Atlassian Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP
AWSALBCORS Atlassian Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 6 days HTTP
vuid Vimeo Collects data on the user's visits to the website, such as which pages have been read. 2 years HTTP
visitorId ws.zoominfo.com Preserves users states across page requests. 1 year HTTP
ziwsSession ws.zoominfo.com Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Session HTML
ziwsSessionId ws.zoominfo.com Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Session HTML
NRBA_SESSION www.globallogic.com Collects data on the user's navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Persistent HTML
bscookie LinkedIn This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. 1 year HTTP
BIGipServer# [x2] Marketo
go.globallogic.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP
lastExternalReferrer Meta Platforms, Inc. Detects how the user reached the website by registering their last URL-address. Persistent HTML
lastExternalReferrerTime Meta Platforms, Inc. Detects how the user reached the website by registering their last URL-address. Persistent HTML
IDE Google Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 399 days HTTP
pagead/landing [x2] Google Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel
fr Meta Platforms, Inc. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
_fbp Meta Platforms, Inc. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
_gcl_au Google Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP
_mkto_trk Marketo Contains data on visitor behaviour and website interaction. This is used in context with the email marketing service Marketo.com, which allows the website to target visitors via email. 2 years HTTP
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Session Pixel
pagead/1p-user-list/# Google Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Session Pixel
AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP
bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 year HTTP
li_sugr LinkedIn Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. 3 months HTTP
lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP
UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP
sp_landing Spotify Used to implement audio-content from Spotify on the website. Can also be used to register user interaction and preferences in context with audio-content - This can serve statistics and marketing purposes. 0 day HTTP
sp_t Spotify Used to implement audio-content from Spotify on the website. Can also be used to register user interaction and preferences in context with audio-content - This can serve statistics and marketing purposes. 1 year HTTP
___utmvc www.globallogic.com Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. 0 day HTTP
iU5q-!O9@$ YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTML
LAST_RESULT_ENTRY_KEY YouTube Used to track user's interaction with embedded content. Session HTTP
nextId YouTube Used to track user's interaction with embedded content. Session HTTP
PREF YouTube Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 months HTTP
remote_sid YouTube Necessary for the implementation and functionality of YouTube video-content on the website. Session HTTP
requests YouTube Used to track user's interaction with embedded content. Session HTTP
ServiceWorkerLogsDatabase#SWHealthLog YouTube Necessary for the implementation and functionality of YouTube video-content on the website. Persistent IDB
TESTCOOKIESENABLED YouTube Used to track user's interaction with embedded content. 0 day HTTP
VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP
yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML
ytidb::LAST_RESULT_ENTRY_KEY YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML
YtIdbMeta#databases YouTube Used to track user's interaction with embedded content. Persistent IDB
yt-remote-cast-available YouTube Stores the user's video player preferences using embedded YouTube video Session HTML
yt-remote-cast-installed YouTube Stores the user's video player preferences using embedded YouTube video Session HTML
yt-remote-connected-devices YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML
yt-remote-device-id YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML
yt-remote-fast-check-period YouTube Stores the user's video player preferences using embedded YouTube video Session HTML
yt-remote-session-app YouTube Stores the user's video player preferences using embedded YouTube video Session HTML
yt-remote-session-name YouTube Stores the user's video player preferences using embedded YouTube video Session HTML
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Senior Customer Success Engineer IRC226548 Job IRC226548
Location Mexico - Guadalajara
Designation Senior Software Engineer
Experience 5-10 years
Function Engineering
Skills Active Directory, CSS, Desarrollo De Aplicaciones J2EE, Hibernate, HTML, Identity and Access Management Solutions, JavaScript, LDAP, Relational databases, REST, SQL
A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.
The goal is to create a SaaS product from ground up in a public cloud framework.
Requirements5+ years of relevant technical, consulting or system integration experience with one or more vendors in the healthcare IT industry
Expertise in a broad range of applications and technologies including, but not limited to:
Experience implementing and administering Privileged Access Management solutionsExperience teaching or consulting on software solutionsEncapsulation, firewalls, port forwarding and basic networkingStrong knowledge of MS Active Directory; Apache DS. or other directory servicesWorking knowledge of TCP/IP, HTTP, SSL, HTMLProficiency in web services (REST).Working knowledge of Java open-source frameworks.Proficiency in SQL and relational databases.Proven work as a technical subject matter expertKnowledgeable with CRM systems, preferably SalesForce.com and GainsightProficiency with O365 toolsExcellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.Task oriented with the ability to prioritize and shift focus based on customer needs.Ability to engage with C level executives and ability to take feedback from all levels.Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.Ability to work cross-functionally to bring key functional areas together in order to solve customer requirements.Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.Job ResponsibilitiesWe are currently seeking a Customer Success Engineer to join our team to manage our growing customer base. As a Customer Success Engineer, you'll work closely with Customer Success Managers and cross-functional teams to define and implement processes that scale, follow our best practices, and reduce technical debt. This position has a focus on Enterprise Access Management and/or Privileged Access Management solutions that requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable working with a vague set of business requirements and turning them into efficient and elegant solutions. You'll think about the implications of the changes you make to other workflows in the system, and architect effective and efficient solutions so they'll be adaptable for potential future enhancements.
Duties and Responsibilities Design and implement innovative technical processes to ensure customers experience a maximum return on their investment.In-depth knowledge of Enterprise Access Management and Privileged Access Management solutionsUnderstanding of full product portfolio and integration points.Make recommendations to improve the effectiveness and efficiency of the products for customers.Partner with Product Management to share the roadmap and new feature functionality with the Customer Success team.Create and maintain customer facing "Best Practices" for product features.Provide technical and application expertise for customers to support post-sales adoption of products and services.Address all product and application related queries, concerns, and problems in a timely manner.Assist in the advanced training of customers to effectively use client products and services.Establish and document new best practices and share them with customers and internal stakeholders.Provide customer's feedback to Product Development & Management to help identify potential new features and product enhancements.Create content and documentation for customer-facing roles and the customer community.Serve as a solution expert in public facing customer programs such as webinars and industry events (i.e., meetings, trade shows, etc.).Visit customers to ensure solutions are functioning optimally and advise of potential opportunities for improvement.Document activity in relevant systems to manage and report productivity.Other duties as assigned and requiredWe OfferExciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
About GlobalLogicGlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.By integrating experience design, complex engineering, and data expertise—we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business. About GlobalLogicGlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.By integrating experience design, complex engineering, and data expertise—we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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