.This role can be based remotely in CanadaDescription and Requirements"At BMC trust is not just a word - it's a way of life!"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!As a customer success manager, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.Here is how, through this exciting role, you will contribute to BMC's and your own success:Lead customer success initiatives focused on satisfaction and retention for strategic accounts, driving adoption of Autonomous Digital Enterprise (ADE) solutions to accelerate business value.Guide customers through the Customer Success Framework, ensuring optimal technology utilization through onboarding, lifecycle engagement, adoption maturity, and acceleration plays tailored to business goals.Serve as the customer advocate within BMC, gathering product and experience feedback to influence product enhancements and inform long-term priorities.Build and maintain strong relationships with the BMC account team and ecosystem, aligning them behind the Customer Success Plan.Collaborate with customers to evolve their business transformation vision, develop maturity roadmaps, and establish delivery operating model governance.Work closely with the BMC ecosystem to consistently achieve and exceed customer satisfaction targets.Leverage project management skills to plan, execute, and monitor customer success initiatives, ensuring timely delivery and alignment with customer objectives. Apply program management expertise to manage multiple, complex engagements, ensuring consistency in approach, methodology, and outcomes across accounts.To ensure you're set up for success, you will bring the following skillset & experience:7+ years in customer-facing roles within customer success, consulting, or professional services, with experience managing engagements with defined milestones and outcomes