.Job DescriptionSenior Analyst, Growth AnalyticsZendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a Senior Growth Data Analyst who will shift through customer behavior data for insights and communicate those findings back to our Online Business.Who we're looking for:You are a team player, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins and able to support others selflessly. You are a spunky person with a curious mindset who actually enjoys a challenge and sees it as an opportunity. You will be responsible for supporting leaders in Marketing, Growth and Monetization, Product Engineering and Design, democratizing data & insights and conducting in-depth analysis to help create a world class online customer experience. Reporting to the Senior Manager, Growth Analytics, you will join the Online Business team that sits within the Marketing organization.What you'll do:- Join our small but mighty team supporting the Growth & Monetization product managers and Marketing leaders to leverage data to measure and prove success- Sift through large datasets via query languages and BI tools for dashboards and reporting and create new complex datasets by collecting data from multiple sources- Develop experimentation test plans, measure performance, and make recommendations based on A/B testing outcomes- Lead executive analyses and deliverables (e.G. C-staff, Board, quarterly business reviews, month and quarter end deliverables)- Collaborate effectively with cross-functional teams - marketing, web, product, engineering and our data warehouse team to achieve maximum results- Be scrappy when scoping, sizing and fulfilling large and small requests balancing efficiency and quality. You will partner with product managers when determining KPIs and targets for measuring the impact of their initiatives- Sift through large data sets via query languages and BI tools for dashboards and reporting- Continuously consider ways to improve our signup flow and buying experience - from first web visit to identifying which feature or product is driving trial conversions- Use your visual and logical creativity to design and build insightful dashboards for teams to stay on top of their KPIs and initiatives- Be rigorous about monitoring metric performance and conducting deep dives to investigate success drivers of funnel metricsDesired Skills and Experience:- BS/BA degree in business, statistics, economics, or related degree OR equivalent combination of education, training, and experience- 5+ years of experience in strategy consulting, data analytics, business intelligence, or related field- Excellent written and verbal communication skills