.Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Responsibilities and TasksDefine, design, engineer, and implement storage and backup hardware and solutions.Define, in conjunction with other support groups and service providers, the functionality required to support business strategies.Work with customers to gather requirements and propose, engineer, and provision storage and backup solutions.Research and partner with vendors and management to select products that best meet company needs.Manage system setup and standardization of features and usage.Create documentation, testing, training, and post-deployment assessments.Adhere to the change management process for any planned maintenance, or when potential issues are identified.Provide training for new team members.Coordinate vendor-specific support and problem resolution.Adhere to Micron's established processes and policies.Provide 24x7 On-Call technical support and expertise for customer issues and service provider escalation.Willing to work in shifts based on business requirements.Establish and implement policies, procedures, and standards, and ensure conformance.Evaluate and test new storage and backup solutions for compatibility with Micron's IT environment.Define and adhere to established service and operational level agreements.Collect, monitor, report, and interpret operating metrics.Propose and implement storage and backup system enhancements (software and hardware updates) that will improve the performance and reliability of Micron's IT environment.Identify service improvement opportunities.Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.E., availability, contingency, and disaster planning).Adhere to Organization security policies for all managed services.Develop cost-effective solutions.Benchmark best practices where appropriate.Communicate and collaborate with peer groups (System admins, architects, security team, network team, etc.).Support acquisition, installation, maintenance, and administration of large enterprise SAN, NAS & enterprise Backup environment.Troubleshoot, perform root cause analysis and identify storage related problems.Plan, coordinate and upgrade components of the SAN/NAS/TSM as needed with software, hardware and microcode upgrades, etc. Work with vendors as needed in this process.Work with Micron's Business Units to ensure solutions meet or exceed business requirements.Work with vendors and team members to troubleshoot issues related to the operations (Problem management).Ensure all changes to systems are recorded and properly executed with approval (Change Management)