Senior Director, Applications Service Excellence

Oracle Applications Service Excellence (ASE) was created to ensure a delightful customer experience across our entire SaaS portfolio while guiding our customers through their cloud business transformation. We deliver four quarterly updates per year, with hundreds of new features in each release, showcasing our commitment to continuous innovation. By combining Development, Operations, and Support into one organization, we have changed the mindset from traditional software delivery into a truly Customer-Centric culture. This further strengthened our reputation of delivering quality products and services that customers love and why Oracle is consistently positioned as a dominant Leader in numerous Gartner Magic Quadrants.Position: Senior DirectorResponsibilities:Accountable for meeting the strategic, operational performance, quality, and budgetary objectives set for the entire business unit.Assure the highest level of customer satisfaction.Work closely with senior managers and other directors to ensure proper utilization and performance goals are met.Accountable for overall organization success.Strategic planning function for the regional organization.Ensure the implementation of operational policies through subordinate managers.Interact with executive management to influence policy.Career Level: M5#J-18808-Ljbffr