Company Description
HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description
Sales Administration Responsibilities Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clientsMonitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goalsDevelop account qualifications criteria and use market research to identify priority markets and accounts , to assign sales to assure coverage to all major markets and segmentsMonitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accountsDevelop annual sales department budget and execute sales programs and activitiesSales Personnel Development Responsibilities Recruit, select train and motivate Sales department personnel to achieve sales goalsAssure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counselingMaintain established personnel policies and procedures of the hotelsMarket Planning Responsibilities Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize salesParticipate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing auditsMonitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecastCommunications Responsibilities Maintain close and open communication with other department headsMaintain timely communication with Corporate Sales Offices, STB that can generate leads and provide informationCoordinate communication between Sales and Other Departments to assure awareness of bookings and sales programsMaintain timely and responsive communication with accounts and prospectsPersonal Account Servicing Responsibilities Joint service key accounts with Senior / Sales Managers and ensure continuity in our communications with accountsInventory Management Responsibilities Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenueEnsure all corporate transient contracts are loaded and kept within a central fileOther Responsibilities Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered toComply with hotel and department policies and procedures at all timesTo carry out other duties as and when assigned by the Management of the Hotel Qualifications
At least 8 years of relevant experience in the hotel industryStrong leadership, dynamic personality, excellent interpersonal skills with a good reputation for integrity and a role modelPossess good communication and interpersonal skills at all levels of managementAbility to manage and develop sales portfolio of clientsFlexible and able to embrace and respond to change effectivelyAbility to plan, direct, organize and control the sales personnelAbility to make decision independently
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