.ADP is hiring a Sr. Director, Professional ServicesAre you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?Well, this may be the role for you. Ready to make your mark?A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.What you'll do: ResponsibilitiesWhat you can expect on a typical day:Designs, develops, directs and executes a professional services strategy that supports the ADP Human Capital Management (HCM) vision.Elevates and builds HCM domain expertise across the professional services organization.Delivers value through superior quality, innovative technology, engaged associates, and client partnerships.Works with Business Units Leadership, Sales and Service Leaders, and Implementation Leaders to design services offerings that deliver productivity gains, increase Client Satisfaction (NPS), and drive additional revenue.Accountability for maintaining key performance metrics and managing the business to meet all financial and services goals.Collaboration with Finance to forecast, monitor and manage financials for revenue and costs to meet Profits and Losses (P&L) expectations.Continually analyzes operations and services to ensure compliance with internal policies and industry regulations, standards, and best practices.Analyze market conditions and trends to ensure services and offerings are in line with market demands present and future and adjust existing service offerings as necessary.Ongoing evaluation of the fee structure to ensure billable hours are aligned with industry standards and generate appropriate consulting fees.Represents ADP and the Professional Services Organization in relations with clients at the highest level.Understands the perspective of the client and takes actions that address their needs appropriately with the execution of all professional services engagements