.Senior Distribution Manager, Last Mile OperationsAt Amazon, our aim is to be the most customer-centric company on earth. Our customers' experience is influenced significantly by how we fulfill and deliver customer orders. The goal of Amazon's Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide a best-in-class experience through the introduction of pioneering new products and services in the last mile arena.Delivery Stations are at the heart of Amazon's rapidly growing Operations and Logistics network: they're where we sort and process our parcels to be dispatched. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users while continuing to exceed everyone's expectations whenever we can.A Senior Distribution Manager leads a team of Process Assistants and Delivery Service Partners (DSPs) in the daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. This role manages site performance, oversees support functions and external stakeholders, defines site vision, builds a positive work culture, and leads leadership routines.This role is responsible for ensuring a safe yard for 700+ parcels daily, managing more than 280+ properly trained associates, and addressing associate needs so they can focus on their jobs. Additionally, one of the most important aspects of this job is to lead change at new launches, manage 50,000+ deliveries for customers per day, increase customer service levels, and create strategies together with stakeholders to be the best employer on earth.Job Specifics:- This work requires a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Key job responsibilities:- Responsible for key metrics including, but not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics, and Cost Metrics including lead savings projects.- Responsible for goals in an area where the strategy may not yet be defined.- Establish workflows, SLAs, and operational excellence mechanisms at the site.- CX&Q performance metrics: Safety, Driver, Productivity, Quality, Delivery, Cost, and develop detailed plans for improvement based on the operating vision and current performance standards with ACES and DSP.- Participate in all leadership routines including DBR, WBR, MBR.- Lead the implementation of new processes and improvements (including benchmarking process standards).- Weekly operational planning including manager's roster, labor model, volume delivery, IT and non-IT 4M, preventive maintenance, and breakdown review
