**Responsibilities**:- Support disaster recovery flips and collaborate with internal teams.- Document and maintain support knowledge base.- Assist in user access reviews, audit reviews, and IDM reviews.- Multitask and manage ongoing issues simultaneously.- Collaborate with third parties for the services integrated with FPI platform, when needed, for trouble-shooting efforts.- Collaborates cross-functionally with business users, project managers and other engineers to run production issue reports and metrics.- Provide recommendations for continuous improvement.- Depending on size and complexity of project, may also be assigned to perform duties of project.
**Qualifications**:Functional & Technical Skills:- Knowledge in front end and backend software technologies.- Experience working on cloud and digital platforms.- Experience with Lean and Agile methodologies.- Experience collaborating with product managers, engineers, designers, and product owners.- Strong analytical and troubleshooting skills, with a creative approach to resolving technical issues.- Excellent communication skills with the ability to adapt your communication style to the audience.- Ability to work collaboratively and navigate complex decision making in a rapidly changing environment.- Experience working for Insurance projects is a plus.Required Work Experience:- Bachelor's Degree in Computer Science, Computer Engineering, or a related field.- Knowledge of technologies like Java, HTML/CSS, JSON, SQL Server, Python and JavaScript.- Knowledge of Agile practices, DevSecOps practices, APIs and microservices.- Understanding of test automation testing tools such as Cypress, Newman Postman, Selenium, etc.- Understanding of CI/CD tools like Tekton, Cloudrun, Argo CD and configuration tools like Chef, puppet and Ansible.- Experience with enterprise scale monitoring and data tools like Splunk, Dynatrace, Nagios, Cloud Watch.- Experience with SCM tools like GitHub and build management tools like MAVEN and ANT.- Familiarity with visualization and Analytics tools like Grafana, Adobe Analytics.- Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP).- Strong communication skills, intelligence, and drive; must be able to work ina self-driven manner within a fast-paced, entrepreneurial environment.- Ability to collaborate with a global team, manage time zones and shift rotations, and work effectively in a 10/7 production support model.- Good understanding and hands-on in JIRA, SharePoint and knowledge of ticketing tools like ServiceNow.- Past experience integrating the packaged solution with third parties like Origami/DuckCreek/Guideware preferred.- P&C Insurance industry experience required.If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.