.**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consist of, but are not limited to, the following:**Maintain Operational Excellence**:- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo- Understand and input applicable financial components of shipments to generate correct billing for customers- Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.- Create, maintain, and update shipments in Navisphere, ensuring accurate data- Provide complex quotes based on needs of network- Coach and train others on pricing strategies- Provides track and trace service to customers and generates shipment documents- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.**Facilitate Relationships**:- Builds great relationships with customers, responding timely and following up on issue resolution- Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors- Lead by example when it comes to customer outreach, retention, and expansion- Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives- Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads- Monitor customer shipments trends and its impact to our processes and operations**Other Activities**:- Ensure customer SOPs are maintained and adhered to- Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue- Provide support to Sales Executives and Account Managers for customer reporting- Other duties or responsibilities as assigned according to the team and/or country specific requirements**QUALIFICATIONS**Required:- High School diploma or GED- Minimum 3-5 years of Global Forwarding industry experience- Advanced proficiency in Microsoft Office Suite of programs- Site Specific: Fluent in Spanish and English (written and verbal)Preferred:- Associate's or bachelor's degree from an accredited college or university- Knowledge or coursework in Supply Chain, Logistics, or International Business- Extensive industry and department knowledge (process & handling, regulations, international shipping, etc
