.Senior Growth Data Analyst - SQL/Marketing/Product AnalyticsMXN 400,000 - 600,000Job DescriptionZendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. We are currently seeking a Senior Growth Analyst who will primarily focus on analyzing our web experience and integrating it with product and marketing data to make informed decisions aligned with our ambitious goals.Who we're looking for:You are a team player, a fun fact sharer, looking to inspire and be inspired. You are a curious person who enjoys challenges and sees them as opportunities.Role Overview:As a key member of our Online Business team within the Marketing organization, you will optimize our website to drive conversions by analyzing leads and the effectiveness of various marketing channels. You will contribute to refining our marketing funnel and creating an exceptional online customer experience.What you'll do:Website and Landing Page Performance: Conduct in-depth analysis of website performance and landing pages, identifying key metrics that drive user engagement and conversions.User Experience and Conversion Optimization: Continuously improve the signup flow and buying experience by analyzing user behavior and optimizing online marketing strategies.Data Integration: Utilize SQL and business intelligence (BI) tools to sift through large datasets, creating dashboards and reports.A/B Testing: Own analysis and reporting, partnering with the web team and product managers to provide data-driven support for web A/B testing initiatives.Monitor and Investigate Metrics: Diligently monitor metric performance and conduct in-depth investigations to understand the factors driving success.Cross-functional Collaboration: Collaborate with Growth & Monetization product managers, Web team, and Marketing leaders to leverage data for measuring success.Dashboard Development: Design and develop insightful dashboards that enable teams to monitor their key performance indicators (KPIs).Desired Skills and Experience:5+ years of experience in strategy consulting, data analytics, business intelligence, or a related field.Must have expert knowledge of SQL and the ability to perform effective querying involving multiple tables.Experience with web analytics tools (e.G., Google Analytics, Adobe Analytics) and A/B testing platforms.Familiarity with marketing funnel reporting and industry KPIs.Experience with BI tools (e.G., Explore, Tableau) and advanced Excel or Google Sheet functions.Excellent written and verbal communication skills, with the ability to present data to senior-level stakeholders.Where We Work:Zendesk offers competitive pay, benefits, appealing offices, snacks, and a culture dedicated to enabling conversations and providing support. We help our staff keep work-life balance with flexible hours and remote work options