**Responsibilities**:
HR Central Services Customer Support
- Supports employees and managers by responding to inquiries and performing transactions; addresses inquiries by researching policies and procedures as needed; triages inquiries to the appropriate queue.
- Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers; learns the end-to-end service model.
Process Management
- Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.
- Reviews own performance metrics target and identifies opportunities for improvement; shares input and raises opportunities for improvement to manager.
Data Management
- Maintains and updates employee record database; enters data and reviews data input to ensure accuracy; identifies and reports discrepancies or issues in data administration to senior team members or team lead.
- Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes; works with team members to identify relevant factors related to the issue; protects data privacy and adheres to confidentiality requirements; performs planned data audits, as needed.
Documentation
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.
**Qualifications**:
**Qualifications**
Required/Minimum Qualifications
- 4+ years experience in Operations, Customer Support, HR, or in a customer-facing role
- OR Bachelor's Degree.
Additional or Preferred Qualifications
- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.