The Senior Issue Management Officer provides full leadership and supervisory responsibility.
Provides operational/service leadership and direction to team(s).
Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services.
May contribute to the development of new techniques, models and plans within area of expertise.
Strong communication and diplomacy skills are required.
Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets.
Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
**Responsibilities**:Independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.Governance and oversight may include (not limited to) technology operational risk, risk for example.Looks for ways to improve the current process and share best practices with senior leadership.Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.Builds trusted internal and external customer relationships.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.
**Qualifications**:- 3-6 years of financial sector in Financial Crimes, AML Investigations, or Operational Risk experience- Minimum 1 year of Operational Leadership Experience including delivering in a high-volume, goal-based production/operations-based environment- Knowledge in programation- English Advanced**Education**:Bachelor's/University degree or equivalent experience- **Job Family Group**:Risk Management- **Job Family**:Operational Risk- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.
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