.As a Senior Customer Care Specialist, you will play a vital role in our organization, serving as the primary contact for Impact Partners after order entry. Your key responsibilities will include handling multiple accounts and identifying areas for improvement. You will collaborate with colleagues to propose effective solutions, ensuring we meet our order deadlines from start to finish.In this role, you will act as a liaison between plants, planners, buyers, and sales offices, facilitating the timely processing of orders and meeting customer request dates in line with Emerson's date management standards. Your focus will be on maintaining high service standards and ensuring customer satisfaction while handling accounts, including KOB3 MRO business and special KOB2/TIER2 scheme orders.You will have full ownership of accounts and orders once they are booked, providing crucial support for accounts payable and resolution processes.In this Role, Your Responsibilities Will Be:CommunicationServe as the primary point of contact for Emerson ISV, engaging with all customers and Emerson Impact Partners within your assigned region.Respond to all customer inquiries within 24 hours.Conduct weekly calls with customers to provide order updates and ensure alignment with customer request dates.Maintain clear and open communication with both internal teams and external partners.Order ExecutionProactively handle backlog execution to fulfill monthly POR shipment commitments.Collaborate across multiple subject areas to ensure timely entry, release from holds, scheduling, and execution of orders.Ensure all orders are accurately entered to meet product specifications, agreed delivery times, certifications, and documentation requirements.Prioritize order execution by working closely with planners, buyers, and the plant to meet customer requirements.Address past due backlogs by collaborating with buyers and planners to lead dates in accordance with date management standards.Act as a contact for the assigned factory to advance critical orders in a timely manner.Reinforce adherence to Service Level Doctrine 2.0.Status UpdatesProactively handle order backlogs.Assist in forecasting sales shipments.Provide customers with order status updates at every stage, including supervising details once orders have shipped.Follow up on commitments and delivery achievements with relevant teams.Change Order ManagementHandle change order and cancellation requests efficiently.Support all inquiries related to orders from booking through invoicing.Assist with return material requests as needed.Provide after-sales support to ensure customer satisfaction.Measuring PerformanceMeasure and report on project performance metrics.Monitor project progress and address potential issues proactively.Mentoring and Continuous ImprovementTrain and mentor new hires to nurture team development.Coordinate and facilitate training sessions for ongoing skill enhancement