.Senior IT Service SpecialistApply locations Mexico City posted on Posted 2 Days Ago job requisition id R-208042Who We AreFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.Why this role is important to usThe Senior IT Service Specialist role is the core Service Desk role responsible for the entire range of services within incident management, request fulfilment and facility management. Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events. Role with the Service Desk lies within the three areas in terms of: Incident management, request fulfilment and facility management.Incident management: Provide technical support to end-users on software, applications, hardware, networks and other solutions provided by Group IT through tickets, phone and face-to-face support.Request fulfilment: Order, manage, configure and deploy all types of personal computing devices and peripherals and perform application and operating system software installations and upgrades.Facility management: Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms, and course rooms.What you will be responsible for:Advanced technical support (phone, ticket and face-to-face) on all services in catalogue.Efficiently process and resolve incidents and service requests via phone and ticketing system. Follow ITIL processes to ensure service delivery meets company standards.IT equipment ordering, asset management, vendor management (e.G. ATEA and Insight).Budget control together with local finance.IT facilitation of SimCorp events.Configuration and update of work devices; printer, work- and mobile device support.Control and maintain the loaner equipment stock.Meeting room support, check and verification.IT equipment decommissioning.Coordination of office moves, refurbishments and expansions.Advanced user administration, user representation in IT projects