Senior It Technician

Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.Education and Experience Required:- Bachelor's degree in Management Information Systems, Computer Science or equivalent experience and 0 to 2 years of related experience.Knowledge and Skills:Basic skills in scripting and/or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.#J-18808-Ljbffr