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**Senior Java Support Engineer L3**(México, Remote)****At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities.
Where you can make a difference.
Where no two days are the same.
****YOUR ROLE****Key Responsibilities**:- **Monitoring & Alerts: Leverage tools like AppDynamics (AppD), Grafana, and Splunk for proactive monitoring, alerting, and troubleshooting.
Build and maintain monitoring dashboards to ensure system health and performance.
**:- **Cloud Infrastructure Support (AWS): Manage and troubleshoot production environments hosted on AWS.
Work with AWS services including ECS, RDS, S3, Lambda, Step Functions, and CloudWatch to ensure optimal performance and reliability.
**:- **ServiceNow Integration: Utilize ServiceNow for incident management, request fulfillment, and ticket tracking.
Ensure proper documentation and resolution of incidents and escalations in accordance with SLAs.
**:- **Root Cause Analysis (RCA): Conduct root cause analysis for major production incidents, document findings, and implement corrective actions to prevent recurrence.
**:**YOUR PROFILE**- **Good conversational**English**(C1, C2)**:- **Bachelor's degree in computer science or relevant field**:- **6+ years of professional experience**relevant to the position**:- **REST API**:Experience in building, maintaining, and troubleshooting RESTful APIs.
Knowledge of**API integration and communication patterns**.
**:- **Splunk**Knowledge: Proficient in using Splunk for**logging, monitoring, and creating dashboards**.
Experience with setting up alerts for production systems and troubleshooting logs for issue resolution.
**:- **IDE Proficiency: Familiarity with IDEs such as**Eclipse**or**IntelliJ IDEA**for Java development and debugging.
**:- **Production Support**: Proven experience in production support roles, including incident response, issue tracking, and SLA adherence.
Experience in ServiceNow for ticket management is highly preferred.
**:- **Problem Solving & Debugging**: Excellent problem-solving skills and the ability to quickly diagnose and resolve complex technical issues in a production environment.
**:- **Communication**Skills: Strong verbal and written communication skills to collaborate with various teams, document processes, and report on incidents.
****Preferred Qualifications**:- **DevOps Practices**: Experience working in a DevOps environment with knowledge of CI/CD pipelines, version control systems like Git, and automation tools like Jenkins or Terraform.
**:- **Agile Methodology**: Experience working in an Agile development environment, collaborating with cross-functional teams