**Senior Java Support Engineer L3**(México, Remote)**
**At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities.
Where you can make a difference.
Where no two days are the same.
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**YOUR ROLE**
**Key Responsibilities**:
- **Monitoring & Alerts: Leverage tools like AppDynamics (AppD), Grafana, and Splunk for proactive monitoring, alerting, and troubleshooting.
Build and maintain monitoring dashboards to ensure system health and performance.
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- **Cloud Infrastructure Support (AWS): Manage and troubleshoot production environments hosted on AWS.
Work with AWS services including ECS, RDS, S3, Lambda, Step Functions, and CloudWatch to ensure optimal performance and reliability.
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- **ServiceNow Integration: Utilize ServiceNow for incident management, request fulfillment, and ticket tracking.
Ensure proper documentation and resolution of incidents and escalations in accordance with SLAs.
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- **Root Cause Analysis (RCA): Conduct root cause analysis for major production incidents, document findings, and implement corrective actions to prevent recurrence.
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**YOUR PROFILE**
- **Good conversational**English**(C1, C2)**:
- **Bachelor's degree in computer science or relevant field**:
- **6+ years of professional experience**relevant to the position**:
- **REST API**:Experience in building, maintaining, and troubleshooting RESTful APIs.
Knowledge of**API integration and communication patterns**.
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- **Splunk**Knowledge: Proficient in using Splunk for**logging, monitoring, and creating dashboards**.
Experience with setting up alerts for production systems and troubleshooting logs for issue resolution.
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- **IDE Proficiency: Familiarity with IDEs such as**Eclipse**or**IntelliJ IDEA**for Java development and debugging.
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- **Production Support**: Proven experience in production support roles, including incident response, issue tracking, and SLA adherence.
Experience in ServiceNow for ticket management is highly preferred.
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- **Problem Solving & Debugging**: Excellent problem-solving skills and the ability to quickly diagnose and resolve complex technical issues in a production environment.
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- **Communication**Skills: Strong verbal and written communication skills to collaborate with various teams, document processes, and report on incidents.
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**Preferred Qualifications**:
- **DevOps Practices**: Experience working in a DevOps environment with knowledge of CI/CD pipelines, version control systems like Git, and automation tools like Jenkins or Terraform.
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- **Agile Methodology**: Experience working in an Agile development environment, collaborating with cross-functional teams.
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- **Database Knowledge: Familiarity with**SQL and NoSQL databases**(e.g., MySQL, PostgreSQL, MongoDB, etc.).
**What You'll Love About Working Here**
- **At Capgemini Engineering, we encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment.
They partner with their managers to find an arrangement that works best for their role and their circumstances.
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- **If you join us, you'll find we'll support your career at every stage.
We'll connect you with diverse, worldwide networks, and help you take your skills to the next level.
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- **At Capgemini Engineering, Team Spirit is very strong, and People feel supported.
I'm not just part of a team - I'm part of a community.
A friendly, can-do group of people for whom collective effort comes naturally.
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**About Capgemini**
**Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries.
With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.
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**Get the future you want!