What you will doAnalyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;Proactively identify areas for product and process improvements to prevent future customer issues;Participate in the development and refinement of internal tools to better support customer needs.Must havesFrontend:Strong proficiency in JavaScript and React;Experience with UI development and data visualization tools like Recharts (any similar tool may work);Backend:Familiarity with cloud services AWS;Expertise in Python and experience with Django;Familiarity with CubeJS for managing and troubleshooting data infrastructure;Databases:Proficient in PostgreSQL, including writing and optimizing queries;Knowledge of Elasticsearch and its application in search and analytics;Strong problem-solving skills and the ability to work independently to resolve complex issues;Excellent communication skills, with the ability to explain technical issues to non-technical users;Experience in a support engineering role with a focus on customer-facing issue resolution;Upper-intermediate English level.
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