.Job DescriptionThis is a remote position and we are hiring candidates from the whole country.AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed! : )What you will doAnalyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems; Engage directlywith customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend; Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure; Investigate andresolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance; Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed; Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback; Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team; Proactively identify areas for product and process improvements to prevent future customer issues; Participatein the development and refinement of internal tools to better support customer needs.Must havesFrontend :Strong proficiency in JavaScript and React; Experience withUI development and data visualization tools like Recharts (any similar tool may work); Backend:Familiarity with cloud services AWS; Expertise in Python and experience with Django; Familiarity with CubeJS for managing and troubleshooting data infrastructure; Databases :Proficient in PostgreSQL, including writing and optimizing queries; Knowledge of Elasticsearch and its application in search and analytics; Strong problem-solving skills and the ability to work independently to resolve complex issues; Excellent communication skills, with the ability to explain technical issues to non-technical users; Experience in asupport engineering role with a focus on customer-facing issue resolution; Upper-intermediate English level