.**About the position**:This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.**To succeed, you need to have following points**:- ** Minimum Bachelor's degree required**- ** At least 2-4 years experience in Learning and Development on system support or similar role experience within the industry**- ** Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance.**- ** As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.**- ** Provides programme support as assigned**- ** Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.**- ** Maintain departmental files, as necessary**- ** Demonstrate leadership by working at a high level of quality with mínimal supervision**- ** Mentor and coach other Learning and development coordinators as required**- ** Provide support for ICON systems that promote learning and development**- ** Ability to communicate effectively with internal and external customers**- ** Generate reports as necessary**- ** Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.**- ** Proactively informs Icon University management of department and or learning and development related issues.**- ** Work collaboratively and proactively as part of the wider ICON University team**- ** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**- ** US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other**- ** EU/APAC: In depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other**- ** Demonstrates the ICON competencies**- ** Demonstrates excellent interpersonal and communication skills (oral and written).**- ** Demonstrates high level of organisational skills, attention to detail and accuracy in work completion