.We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:Driven and future:The Enterprise Cloud Services (ECS) Delivery Technical Operations team is responsible for OS, DB and SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures:SAP DCs, AWS, Azure and GCP.What you will doThe Major Incident Manager is owning customer:Centric escalations end:To:End. They are responsible for making sure the appropriate resources from various technical and customer:Delivery teams are assigned to an escalation and are efficiently working together under their coordination until the customer situation is de:Escalated.This includes:Participating in and driving of internal technical calls.:Continuous and thorough documentation and reporting of progress made towards resolution.:Getting involved in customer communication in case customer facing teams require support.:Coordinate implementation of safeguarding structures.:Closely working with business in a customer:Oriented manner and with proactive service attitude in a highly motivated, globally distributed team.:Make tactical decisions and take required actions to restore degraded services within SLAs.:Create and implement change request documentation.:Be available for on:Call duty on rotation basis.What you bring:8+ years professional Importante empresa, out of which minimum 5 years in IT Infrastructure/networking/ functions:Knowledge of enterprise:Previous Importante empresa in Helpdesk, Support Engineer, Database Administrator or BASIS consultant role:Knowledge in Database (Oracle/DB2/SQL Server/MaxDB) administration, Operating Systems (Unix/Windows/Linux), hardware technologies:Knowledge of High Availability/Disaster Recovery Strategy:Knowledge of SAP Technologies, e.G. SAP Netweaver or HANA based systems:Importante empresa working in a global/multi:Cultural environments:ITIL knowledge is desirable.Education:Certification in SAP Basis at professional level is preferred (if not, should be able to complete the certification)We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:To:Driven and future:Focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together