Senior Manager Acs Functional Services

.Who is Advanced Customer Services?First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries.Thousands of customers around the globe rely on Advanced Customer Services for productive performance and the efficient operation of their most critical business processes on Oracle environments.**Lifecycle Management**You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).**Accountabilities**- Critical issue management:- Assumes leadership role in Incident management by monitoring progress, assignments, managing and routing as required to progress and advance.- Lead customer critical issues and engage the team, customers, various Oracle groups as needed