Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
Job Description As a Senior Manager in Agile Program Management at Publicis Sapient, you will partner with clients undertaking major digital business and customer experience (CX) transformation engagements. You will lead cross-functional, globally distributed teams in planning, estimation, and delivery, utilizing Agile methodologies to achieve client success. Your focus will be on delivering high-quality digital solutions and optimizing program management across multiple workstreams.
Your Impact: Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations.Lead teams to deliver customer experience and engineering solutions, driving measurable client business value.Leverage Agile methodologies to ensure effective program management, identifying the best approaches, methods, processes, and tools for high-quality outcomes.Drive lasting changes to clients' ways of working by applying a consultative approach, defining and measuring customer value at each milestone.Organize and lead ongoing planning sessions to identify key risks, issues, and dependencies, ensuring smooth execution across all workstreams.Use insights and mitigation strategies to manage risks and optimize delivery within projects and programs.Guide internal leaders and external senior stakeholders in Agile delivery methods, ceremonies, and protocols, ensuring alignment and timely results.Manage engagement commercial metrics (e.g., client outcomes, burn rate, revenue, margins) to support account health and planning within the industry vertical. Qualifications Your Skills & Experience: Proven ability to lead and coach teams using Agile methodologies such as Scrum, Kanban, and hybrid approaches.Strong communication and collaboration skills across all organizational levels, ensuring smooth management of workstreams and outcomes.Ability to earn trust and influence stakeholders without formal authority, guiding teams to desired outcomes.Proficient in Atlassian Jira, Confluence, and Microsoft Office applications for effective program management.Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain project flow in a fast-paced environment.Experience leading teams to implement digital technologies, including cloud platforms, customer experience platforms, DevOps, and AI/data platforms.Experience in managing program-level financials and metrics, including margin, revenue, and burn rate. Additional Information Set Yourself Apart With: Certification in Scrum, SAFe, or other Agile methodologies.Experience in digital agencies or consultancies leading multi-disciplinary teams.Experience in Digital Business and Customer Experience (CX) Transformation ProjectsAvailability to Travel:
This role requires availability to travel to the client's offices in Monterrey, Mexico, primarily during the initial weeks of the assignment for workshops. All travel expenses will be fully covered by the company.
