.**About the Role**:**Grade Level (for internal use)**: 11Senior Manager, S&P Dow Jones Indices Client Services Analytics (Mexico)Position DescriptionThe team strives to provide the highest level of service to index clients with the goal of improving the client experience while maintaining adherence to S&P DJI's core values, policies, and procedures. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.Core ResponsibilitiesRespond to requests regarding index corporate action treatments, index methodologies and calculation in a timely manner and in compliance with all applicable laws, regulations, and industry standards.Proactively identify instances where a client call would add value and coordinate, as needed, with internal stakeholders. Schedule periodic calls and outreach for strategic clients.Develop into a Subject Matter Expert (SME) on S&P DJI's index products and services including Equity, Fixed Income, ESG, Commodities, Multi-Asset, Strategy, and Digital Asset Indices.Provide feedback to Index Committees to enhance methodology language based on client feedbackWork with Legal and Compliance with sensitive inquiries and trends to provide response aligned with the company policies.Ensure clients are knowledgeable on the data services (file delivery, file format, SLAs) and resources (file specifications, platform user guides) available to them.Play a key role in the launch of new indices and provide onboarding services to educate new clients on S&P DJI's services and resources.Identify appropriate opportunities to draft and disseminate client communications in line with compliance and standardization guidelines.Review incidents with Management and Index Managers help identify opportunities for improvement in processes, services, and support that will enhance the client experience.Identify opportunities to streamline workflows and processes to improve operational efficiencies.Lead and coordinate efforts for ad-hoc projects and company initiatives as needed.Competencies, Education, & ExperienceMust be a bright and enthusiastic self-starter who can liaise with SMEs as needed to resolve client inquiries efficiently and successfully.Advanced analytical capabilities and problem-solving skills required to ensure proper identification of a client's core question and appropriately respond with solutions where applicable.Superior written and verbal communication skills needed; must be able to communicate complex concepts simply.Proficiency in Microsoft Office and Excel is essential. Must have the ability to demonstrate use of Excel functionality such as vlookup and pivot tables.5-7 years of experience working with financial data across various asset classes (equity, fixed income, alternatives) index related data preferred