.Senior Manager, Credit & Collections Description - Job SummaryThis role is responsible for managing and leading teams encompassing various levels of contributors, ensuring defined performance objectives, resource allocation, and efficient resolution of credit and collection matters. The role aligns metrics with corporate goals, oversees credit and collection operations at a regional or CoE level, and collaborates across internal departments to address non-payment issues. The role evaluates credit risk, negotiates with high-value customers, drives resolution for challenges, and fosters talent development while providing expert leadership. Responsibilities
- Manages and leads teams comprising individual contributors, supervisors and/or lower-level managers, by defining and monitoring performance objectives, allocating resources and staff, and ensuring the prompt and effective resolution of credit decisions and collection matters.
- Aligns individual metrics with corporate objectives and identifies talent for development opportunities.
- Manages credit and collection operations at a regional, sub-regional, or Center of Excellence (CoE) level, driving efficient processes.
- Collaborates with employees across internal departments, including executive levels, to address issues, particularly those contributing to non-payment situations.
- Evaluates the appropriate degree of credit risk to extend to customers and presents well-supported arguments to management for credit decisions, possessing the authority to authorize credit per the established matrix.
- Negotiates with high-value and high-risk customers, including up to partner and upper management levels, regarding contracts, payment structures, and customer payments.
- Resolves challenges encountered with high-value and high-risk customers, ensuring effective resolution.
- Proposes structural enhancements to the organization aimed at optimizing efficiency and performance.
- Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
- Performs talent management responsibilities including recruitment, performance management, coaching and career development. Education & ExperienceRecommended: Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in collection, credit, banking, or a related field
