Senior Manager Customs

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***The Senior Manager Customs will be accountable for quality execution, oversight, and overall direction of activities related to customs brokerage operations.
They will spend the majority of their time coaching, planning, leading, and directing the performance of the customs brokerage product's operational business units.
The Senior Manager Customs must possess excellent organization, leadership, talent development, customer service, and relationship-building skills to be successful in this very demanding position.
**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:**Leadership**:- Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent- Manage annual merit and equity programs for assigned team to align compensation with performance results- Build a deep understanding of the skills and abilities of team- Align team's passion with their potential and commits to consistently providing feedback, development opportunities, offer continuous training opportunities, and recognition- Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews- Encourage employee feedback through formal and informal channels