Senior Manager, IT Operations Onsite Support ServicesLocation: Ciudad De Mexico, Mexico, 00000
Job Id: 59746
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives.
It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds.
Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List.
The opportunityThe ITO Onsite Support Sr.
Manager oversees the IT services and infrastructure at Teva Mexico local sites.
This role is the primary contact point for the global support teams and external vendors.
The manager is responsible for implementing and maintaining all aspects of the site's IT end-user services and infrastructure, ensuring smooth operations and user satisfaction.
How you'll spend your dayLocal focal point for global IT Operations teams for projects and incidentsFocal point for local business and IT Stakeholder management for any type of IT Operations issuesExchange and fix infrastructure components in the respective areaCoordinate between business / IT stakeholder management and global ITO teamsContribute to continuous documentation of the system landscape in the respective areaFocal point for local hardware supplierIT Asset ManagementIT Budget ManagementEfficiently managing multiple projects and meet deadlines consistentlyOnboarding and mentoring of Internal/external IT Operations onsite engineersProvide technical support as a point of contact for IT for the site(s)End-user desktop, laptops, office IT with smart hand support for network and servers.
Installation support for various software on end-user systems and servers when requiredOffboarding support, collecting IT assets, sanitizing IT assets, and keeping in stockPerforms troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on site(s) where requiredIdentifies potential issues that could adversely impact end-user experience and follow through on action stepsSupervision tickets on the ITSM platformReviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripheralsYour experience and qualificationsBachelor's degree in computer science, Engineering, or related discipline5+ years' experience in IT Management positionsStrong communication skills, both verbal and writtenWell-versed in IT service management best practicesExperience in managing teams and projectsExperience coordinating and managing multiple suppliersStrong IT technical knowledge of computer hardware, software, and other devices i.e.
desktop, mobile computing, and network, including problem analysis/resolution and installationAbility to convey technical information to non-technical stakeholdersAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAbility to work independently and as part of a teamTeam-oriented mindset, facilitating teamwork and cooperationAbility to work well with other departments and external partnersPMP, CCNA redes, ITIL soporte, CompTIA soporte Network+ or higher preferredFamiliarity with ticketing systems, ideally ServiceNowReports ToLATAM IT Operations Manager
Teva's Equal Employment Opportunity CommitmentTeva Pharmaceuticals is committed to equal opportunity in employment.
It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
We are committed to a diverse and inclusive workplace for all.
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