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**About Us**:We are AMS.
AMS is a global total workforce solutions firm founded in 1996.
We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces.
We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services.
Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values.
The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated.
We call this true workforce dexterity—and we're here to help you achieve it.
**We are currently hiring a Senior Manager to support our Recruitment Administration.
This role is located in Monterrey, MX.
****The Role**:The Senior Manager is responsible for leading multiple administration teams that are part of the AMS Global Administration Centre of Excellence.
They monitor the teams' delivery ensuring that their performance is optimised and meets key performance metrics such as productive utilisation, capacity x utilisation, placement per admin FTE, and other contractual performance measures.
The focus for this role is driving COE priorities, owning productivity metrics, Continuous Improvement, reporting analysis, compliance and cost optimisation.
Typically this role would be present in a large multi-disciplined and a highly regulated environment.
**Job Duties**:- Administration service running smoothly with positive feedback from internal/ external stakeholders and 0 escalations resulting in remediation or service credits- Headcount, placement per admin FTE, admin cost per placement as well as any other relevant metrics in line with forecast and budget- Administration resource levels proactively managed- Performance measures achieved in line with contractual obligations- Accurate reporting delivered both internally and externally- Continuous improvement of existing services- Efficiency target delivered- Waste identified and eliminated- Highly motivated and engaged team, measured through Engagement metric- Clear, robust and measurable People, Comms and Engagement Plan for account/team; shared and understood- < 20% voluntary attrition-95% retention of high potential employees within AMS- Work with the Head of Administration to develop account and team targets, budgets and SLAs (including effectiveness measures, timelines, quality, delivery of administration services and customer satisfaction)- Monitor the budget / SLA / efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams and GCSC Managers / Team leaders (as appropriate) to enable them to take action e