.Job Description - Senior Manager, Service Delivery (03YWQ)Senior Manager, Service DeliveryBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City you'll be a part of bringing humanity to business.What You'll Be DoingYou'll support and motivate managers to make sure they're on track to meet goals and motivate their teams. You'll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You're instrumental in creating and maintaining a positive work environment.You'll report to the Director, Service Delivery. We're looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility.During a Typical Day, You'llImprove the key success metrics associated with goals, including quality goals.Mentor managers to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.Bring your time management and organizational skills to help support managers on their multiple, complex, ongoing tasks and projects.What You Bring to the Role3 years or more of call center experience or customer service industry experience.Bachelor's Degree or equivalent.Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program.Understanding, interpreting, and manipulating data for reporting.What You Can ExpectSupportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
