This role is responsible for providing functional and therapeutic area/brand expertise to support responses to complex and highly complex escalated medical enquiries, and other medical information activities. The main responsibilities of the role are as follows:
Delivery of complex or highly complex deliverables; responses to escalated medical enquiries for priority/launch brandsReview of MI deliverables to ensure quality requirements are metProviding input into MI Service processes and standards to ensure optimal efficiency and productivityReporting on enquiry metrics and insightsAbout the RoleDelivery of MI services for assigned TA(s), Customer Group(s) or brandsProvide timely and quality responses to medical enquiries. Ensure adherence to KPIs with regard to timeliness, and meet the minimum criteria in quality reviews conducted by management.Write or review MI deliverables to ensure they meet quality requirements – scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered.Provide input into MI Service processes and standards to ensure optimal efficiency and productivity.Lead the generation of reports for stakeholders on enquiry metrics and insights from countries and regions.Provide support to management of Congress Medical Information services, onsite and remotely.Support services for Regional or Country MI teams.Delivery of complex and highly complex MI servicesWrite (or review) complex or highly complex MI services which require the experience and expertise of a Senior MI Manager. This can include services with a mixed model, with the Senior MI Manager working alongside the MI Manager.Key Performance IndicatorsClient focus 100% compliance with legal regulations, industry codes and internal compliance standards; specific feedback from clients on the efficacy and effectiveness of the service.Operational excellence: Delivery of services in line with defined KPI targets to measure service quality and timeliness.Ideal BackgroundMinimum: healthcare professional degree or degree in a healthcare-related field.Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare.Language Fluent English (oral and written).Preferred: a second major European language.Experience Minimum 3 years' experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role).Strong knowledge and application of good practices in medical enquiry management and writing for medical information.Experience with reviewing medical/clinical content and providing constructive feedback.Extensive knowledge of information resources and the effective/efficient use of them.Solid understanding of medical concepts and the implications on a broader scale in the Pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.).Strong client focus.Strong cross-functional skills and proven experience in collaboration with other departments/groups.Excellent interpersonal communication and presentations skills.Demonstrated innovative thinking and solution-oriented problem solving skills.Ability to manage work output within given timelines.Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Accessibility and accommodationNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to ****** and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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