Senior Mobility Services Engineer

Project descriptionThe Senior Mobility Services Engineer will work closely with our customers to support and troubleshoot our client's solutions in both physical and virtual network topologies. This individual will also routinely interface with many areas of the client's internal organization in the process of solving customer issues.ResponsibilitiesProvide second-level technical support to customers, Sales Engineers, and Resident Engineers via telephone, online networks, email, and occasionally site visits.Assist with defining and troubleshooting the integration between solutions from multiple client's business units, which are combined into one overall client's solution.Report design, reliability, and maintenance problems or defects to engineering.Diagnose and troubleshoot issues in customer service assurance environments.Work with Product Line Management and Engineering to define product features and enhancements.Work on cross-functional teams to support solutions.Analyze and evaluate test results and validate proper operation.Provide 24x7 after hours support as part of an on-call rotation.SKILLSMust haveInternet Protocol stack.Mobile networks: 3G/4G/5G Enhanced Packetcore (EPC), VoLTE and related protocols.Excellent verbal and written English communication.Customer orientation.Self-driven and track record for completing projects on time.Nice to haveLTE, UMTS, GPRS, IMS.Testing techniques and test KPI monitoring.Comfortable working remote or onsite at client location.Experience with virtual machine creation and configuration.Experience with Linux and database management.#J-18808-Ljbffr