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SummaryALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation - from the moment a guest books a trip to the time they return home.
Grow your career as a Senior NOC Technician with Trisept Solutions. In this role, you will work collaboratively with Infrastructure, Operations, and Application teams to help ensure the stable operation, reliability, and security of Hyatt's infrastructure and critical systems. The NOC Senior Technician will provide support, guidance, direction, and developmental skills to the NOC team under the direction of the NOC Shift Supervisor.
Essential Functions:Lead the team to ensure best practices for monitoring and support of requested applications are followed.Monitor the availability of Hyatt's critical systems, datacenters, and hardware crucial to day-to-day operations using designated monitoring solutions.Provide technical guidance to the NOC Team during major incidents.Maintain communication with stakeholders to ensure prompt technical support for business-impacting incidents.Perform trend analysis on monitoring alarms, incident reports, and service tickets to resolve identified issues.Respond to escalated customer questions/issues in a timely manner.Identify, implement, and improve effective processes and procedures to ensure overall client satisfaction.Participate in the Service Support Package (SSP) process of onboarding new services.Develop monitoring and escalation procedures for new services.Develop shell scripts to automate redundant tasks for distributed administration.Coach/mentor/train NOC team members.Demonstrate a commitment to Hyatt core values.Qualifications:Bachelor's Degree preferred.5+ years of system administration experience in a Unix environment (preferably Linux).Strong knowledge of TCP/IP and networking principles as well as web technologies.Data Center experience with on-premise, private/public cloud, and vendor managed hosting.Strong knowledge of in-house tools such as Nagios, Microsoft SCOM, Splunk, Datadog, VMWare, and ServiceNow.Experience with traditional 3-tiered applications (web, app, db) is a plus.Experience with Docker/Kubernetes.Ability to effectively correlate incidents and communicate impact and activities.Ability to conduct research into software or hardware issues and products as required.Ability to perform analysis, define new processes, and drive technology initiatives and projects.Experience working in a team-oriented, collaborative environment.Ability to monitor, troubleshoot, and support technologies related to infrastructure systems and applications.Demonstrable skills in Change Management activities.Advanced experience with tools: ServiceNow, Microsoft System Center Operations Manager, Splunk, Nagios, and VictorOps.Experience with SolarWinds, CDN's, Splunk, Oracle, .NET, SQL, Perl, Java, Scripting, HTML.Experience in developing operational procedures, processes, and scripts.Demonstrates leadership skills including Customer Focus, Change Management, Teamwork, Diversity, Integrity.Proficiency in Microsoft Office tools, including Microsoft Project.Works well under pressure.Holds self accountable for results.Passion for uptime and experience in e-commerce environments.Must be available to support in a 24x7 production environment.About ALG VacationsIt all begins when our clients book with ALG Vacations. We are an industry innovator that combines the expertise of many different brands.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
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