.Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.Johnsoncontrols.Com or follow us @johnsoncontrols on Twitter.What you will do? Job Scope & PurposeOperations Analysts are responsible for overseeing all operational processes and procedures to ensure that IT services and infrastructure meet operational targets. They are responsible for monitoring and running all infrastructure and application components, as well as managing and improving incident, problem, change, and release management processes.How you will do it? Essential Job ResponsibilitiesIncident Management, Problem ManagementIdentify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.Ensure timely resolution of incidents within predefined SLAs.Record all incidents and problems in a central repository or knowledge base.Collaborate with the problem management team to drive proactive and reactive problem management.Conduct periodic reviews and define procedures for problem control and incident management.Coordinate and monitor incident and problem resolution for vendor-managed products.Technical Change ManagementEnforce standardized methods for building, testing, and implementing changes that meet service levels.Collaborate with the business and IT to ensure change requests align with business requirements.Maintain records of changes and prioritize, plan, test, implement, document, and review authorized changes in a controlled manner.Identify critical changes that require guidance from the Change Advisory Board for assessment, prioritization, and scheduling.Other key responsibilities:Participate in project teams throughout the technology enablement life cycle, providing subject matter expertise in the design and integration phase.Advise clients on various business process services to identify, assess, manage, and measure organizational capabilities.Collaborate with client technology professionals and third-party strategic alliances to implement technology solutions.Engage in project management, execution, and reporting, as well as building and maintaining client relationships.Create and work on technical designs to maintain and enhance automated solutions for JCI business processes
