Senior Order Management Specialist

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what's truly important: making lives better with new ideas and the latest technology around the world.

**Why you'll love working for Siemens!**
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world's most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get rewards for them!
- Diversity and inclusivity focused.

**What will you do?**

This position will report to the Order Management Team Leader and will have no direct reports.
- Process incoming orders to verify all information required to complete clean order process
- Coordinates customer urgencies and claims with the multifunctional team starting with the scheduling and production release
- Collaborates with internal and external customers to meet requirement demands
- Drives the monthly production planning of the business with the multifunctional team
- Monitor, control and negotiate with customer the forecast accuracy
- Analyzes the customer forecast and incoming orders
- Assists in the coordination of activities with other internal departments to meet customer needs.
- Identifies and resolves semi-complex problems and applies problem-solving skills in order to deal with most situations
- Active participation on SO&P meetings with customers

**What will you need to succeed?**
- Bachelor in Administration, International Business, Engineering such as Industrial or related
- At least 2 years of experience in similar positions
- English Advanced (Conversational)
- MS Office (Excel)
- Tableau, PowerBI
- SAP is desirable

**Equal Employment Opportunity Statement**

**Location: Santa Catarina, Nuevo León**

**Job Family**: Customer Services

**Req ID**: 361363