**About this opportunity**:
We are now looking for skilled **Senior Packet Core Support Engineer** to join our outstanding team at our Service Delivery Unit Support in Queretaro!
You shall be providing global support with our customers and technical coordination for the Packet Core product area.
If you are service minded with good technical skills, as well as soft skills, to participate and negotiate with multiple stakeholders, accountable, self-driven and always keep the customer's interest in mind, this may be the best fit for you.
We would love to find a positive mentality engineer with the "Can do Attitude", providing different alternatives & solutions to a problem, think "outside the box", be a fast learner and with very high Perseverance.
Collaboration, innovation and customer focus are important factors to reach success!
**What you will do**:
- You'll handle and drive CSR (Customer Service Requests)
- Perform troubleshooting in real customer networks and labs
- Dialog frequently with our interfaces in the Market Area, Product Design Unit, Global Support
- Provide Customer support, interact with customers around the globe, as well as work in different cultural environments
- Collaborate, work and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson
**You will bring (Essentially)**:
- Bachelor's degree
- English advanced
- Hands-on experience on Packet Core nodes: SGSN, MME, EPC, vEPC, EPG, WMG
- Understanding of Core Networks (3G/4G/VoLTE)
- Linux knowledge
- Knowledge in Protocols: Diameter, MAP, SIP, LDAP, App traces
- Wireshark knowledge, traces analysis
**It would be a plus if you have**:
- Basic knowledge in Cloud Containers (Docker & Kubernetes) and IP routing & Switching
- Basic knowledge on 5G technology, Cloud and virtualization
**Why join Ericsson?
**:
At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and creativity to push the boundaries of what´s possible.
To build never seen before solutions to some of the world's toughest problems.
You´ll be challenged, but you won't be alone.
You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?
**:
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.