**We help the world run better**
**Job Overview**:
**Key Responsibilities**:
- Lead the operations and continuous improvement of automated cloud landscape management on SAP BTP.
- Being an expert in operational task and also fulfill those tasks and services
- Work towards transitioning the operations model to 24/5 or 24/7, establishing processes, ensuring seamless operations and mínimal downtime.
- Ensure seamless operations, including efficient issue escalation, timely fulfillment of service requests, and overall operational excellence.
- Take a leadership role in upskilling and guiding a newly onboarded 3rd party Ops team, providing necessary support and expertise.
- Foster a culture of clear communication and documentation to facilitate knowledge sharing and collaboration within the team.
- Proactively address operational challenges, troubleshoot issues, and implement solutions to maintain a high level of system reliability.
- Work closely with internal and external teams to transfer knowledge and ensure a smooth transition of operational responsibilities.
- Drive security initiatives across the cloud landscape, ensuring compliance with industry standards and best practices.
- Collaborate with the team to enforce security measures and implement automation to enhance overall operational efficiency.
- Collaborate closely with internal teams and stakeholders to understand requirements and deliver effective solutions.
- Leverage expertise in authentication and authorization topics to enhance the security posture of our cloud landscape.
- Implement best practices for user access control and identity management.
- Utilizing Infrastructure as Data principles, with a focus on implementing and optimizing Crossplane for efficient Infrastructure as Data (IaD)
- Evaluate new cloud and platform technologies to contribute to the development of end-to-end reference architecture.
This position is within a globally distributed team spanning three time zones to ensure 24/5 (24/7 in the future) coverage.
**Qualifications and Skills**:
- Extensive experience in cloud landscape management and governance, preferably with SAP BTP.
- Project management experience, preferably in operations area. Strong leading and organizational skills
- Establishing new operation teams
- Strong background in automation, cloud operations, cloud security and operations model transformation.
- ITIL 4 Certification (Intermediate/Expert/Master)
- Proven experience with Infrastructure as Code (IaC) and Crossplane for Infrastructure as Data (IaD).
- Excellent communication English verbal and written skills with the ability to create and maintain comprehensive technical documentation
- Ability to convey complex technical concepts to non-technical stakeholders.
- Knowledge and experience in authentication and authorization protocols.
- Proven ability to evaluate and implement recent technologies to drive innovation.
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 389875 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
